Explore Frequently Asked Questions about Collect B2B’s Services and Debt Collection Process. We’ve compiled a list of common questions to help you better understand our services. If you don’t find the answer you’re looking for, feel free to reach out to Collect B2B directly; we’re always here to assist you.
Visit our Services page to view the full range of services we offer and how we can assist you.
Discover Our Debt Collection Process
At Collect B2B, we use a balanced approach of letters, emails, and calls as part of our amicable debt recovery process. The timing and sequence of these communications are customised for each country, leveraging our vast experience to ensure optimal results.
Once we receive a case, we send an initial reminder letter within 48 hours to debtors in all countries. While on-site visits to non-paying debtors may occasionally be required, they are rare and come with additional costs.
At Collect B2B, our collectors employ a variety of strategies to negotiate settlements, tailoring their approach to each debtor’s unique circumstances. These conversations are always conducted with the highest level of professionalism and respect.
Settlement options often include setting up structured repayment plans or offering solutions such as a reduced settlement amount when full payment isn’t immediately possible. Our objective is to reach mutually beneficial agreements that resolve debts efficiently while preserving positive relationships with the debtors.
To begin the debt recovery process with Collect B2B, we require essential documentation such as invoices, contracts, account statements, and accurate contact details for the debtor. This thorough information allows us to pursue the debt efficiently, ensuring prompt action and a quicker resolution on your behalf.
Collect B2B is authorised to collect the debt on your behalf. The debtor will make payments directly into a designated Collect B2B bank account. After the payment is received, we issue an invoice for our success fee based on the collected amount and promptly transfer the remaining funds to your account.
Debt collection involves recovering overdue payments owed by individuals or businesses. At Collect B2B, we specialise in ethical and effective recovery.
You only pay for our services if we successfully recover your debt, making our approach risk-free.
We recover unpaid invoices and commercial debts across industries such as construction, healthcare, retail, and professional services.
Timelines vary depending on the nature of the debt and debtor responsiveness. We aim to recover payments as efficiently as possible while maintaining professionalism.
